We’ve answered some Frequently Asked Questions on how to book for this event. If you can’t find the answer to your question here, please contact us!
When and where is Christmas Pug Cafe Manchester?
Saturday 2nd December 2017 9am-6pm.
Christmas Pug Cafe Manchester will be held at LEAF on Portland Street, 113–115 Portland St, Manchester M1 6DW.
Do I need a booking?
Yes! You need a confirmed booking to attend as these events are strictly booking only.
How do I book if I am a PUG OWNER?
Booking opens on Saturday 4th November at 11am and you will need to send your booking request to the booking email address – PugOwnerManchester@gmail.com
Please note, our previous events have been extremely popular so we strongly advise you send your booking request as soon as the booking email is released if you hope to be successful. It is worth preparing the email in advance and keep it ready to send.
Please email the secret booking address with the following booking details:
1. Your full name
2. How many pugs you are bringing (max 3), their names and attach a photo
3. Contact number
4. Human group size – please keep to an absolute minimum – ideally 2 guests per pug but we may be able to cater for a few groups up to 4 if you are a family with children.
5. Your 1st and 2nd preferred time slots. If you are completely flexible please state so but only if you are 100% flexible. E.g. you would accept the first or last time slot
What are the time slots available at the Pug Cafe?
Each slot is 80 minutes long, and start at 9am, 10.30am, 12pm, 1.30pm, 3pm & 4.30pm.
How do I book if I am a PUG LOVER?
Pug Lovers will also need to email a booking request but to a different email address. The email address in which to send a request to is – PugLoverManchester@gmail.com
Please note, this event is primarily for pug owners but we do have limited spaces available for pug lovers in each slot. Email us your following booking details:
1. Your full name
2. Contact number
3. Human group size – please keep to an absolute minimum – ideally 2 but we may be able to cater for a few groups up to 4 if you are a family with children.
4. Your 1st and 2nd preferred time slots. If you are completely flexible please state so but only if you are 100% flexible. E.g. you would accept the first and last slot.
Unfortunately we are unable to respond to every request upon receiving them due to the volume of expected requests, but if you message us via social media or through our website pugcafe.co.uk then we’ll always endeavour to help. Once booking is completed we will email those who were not successful to let them know they are on a waiting list.
How do I pay if I have been successful with my request?
We will email you offering a day and time slot – you then must agree to our booking terms and conditions, before we send you a payment link to pay your booking fee. This will be a PayPal.Me link so please ensure you have signed up for a PayPal account in advance.You must pay your booking fee within 48 hours or we may offer your space to someone else. We will then send your confirmation once we have received payment.
How much is the booking fee?
Pug Owners £7.50 each & Pug Lovers £15 each
We work on a ratio of 1 pug: 2 humans so each pug owner booking with 1 pug allows for 2 people at £7.50 and additional guests are charged £10. For example, if you bring 2 pugs you are allowed 4 people at £7.50. Under 2’s do not pay a booking fee but count as a guest.
Please note the booking fee is paid to Pug Cafe organisers, it is not taken by LEAF.
The booking fee covers the cost and administration of the event. However, we support various charities through our Pug Cafe events and a proportion of this booking fee is donated to our chosen pug charity – The French & Pug Dog Foundation.
Each pug will also receive a free puguccino and a free gift from the event to take home.
How long will it take to hear from you?
Please note it usually takes between 24- 72 hours to hear from us if you’ve been successful. We expect this event to be very popular, but we cannot anticipate how many requests we will receive.
Depending on bookings, it may take up to 5 days to hear from us. Please be patient with us during this time, we’ll always endeavour to help but we’re a small team so may take us longer to respond to queries.
Do I need to print off my booking confirmation?
Yes please, print your booking confirmation email and bring it with you on the day.
Can I swap my slot with someone else?
Please do not swap your slot with another guest or give away your time slot whether that be personally, via online giveaway or competition. It is forbidden to sell your booking on.
All changes must be made through Pug Cafe via the booking email. We only accept transfer requests if you are ill, your pug is unwell or has come into season, or you have extenuating circumstances, and it will always be at the discretion of the Pug Cafe team.
You must let us Pug Cafe know at least 5 days before the event if you are unable to attend as after this time we cannot accept any changes.
Can I just turn up?
We are sorry but we ask you do not come to the Pug Cafe without a confirmed booking to avoid disappointment. You will not be able to come in without a booking.
Facebook says there are hundreds of people attending – is this accurate?
Those who RSVP to this event are showing their interest in attending. We cannot cater for all the people who have RSVP’d as attending as we have a strict capacity limit on the day to ensure it is a safe event.
Does my pug have to meet certain criteria to attend?
Yes! If you are bringing your pug they must be well socialised with other dogs, up to to date with their vaccinations, well behaved and unlikely to show aggression to other dogs around food. They must also be healthy and not showing any symptoms of contagious illness nor suffering (or recently suffered) from Kennel Cough.
By putting in your request you are confirming that you adhere to the above criteria. While we understand this is a new experience for your dog, we take it in good faith from you that they are well-behaved and well-socialised with other dogs. Please do not make a booking if your dog has shown anti-social behaviour recently – if you are in any doubt contact Pug Cafe.
Will LEAF be open as normal that day?
Pug Cafe will be a private event held in the basement of LEAF and will be closed off to the public. The top level of the venue will be open as normal.
Will it be safe?
Our main priority is to host a safe and fun event for all which is why we take bookings and adhere to a strict capacity limit. This is a risk-assessed event, and we will do everything possible to ensure it is safe for all those attending.
Pug Cafe does not use a third party ticketing site due to the unique nature of the event. We must take personal bookings to ensure we have the right mix of pugs and humans.
Pug Cafe & LEAF both have appropriate Public Liability insurance.
However, we cannot take responsibility for your pug or their actions at Pug Cafe therefore you must ensure your pet insurance includes Public Liability in the event your pug harms another pug or person.
How many pugs can I bring?
Maximum three, but if you want to bring more please put in a request. It may not be fulfilled, but we will try our best to accommodate your grumble.
Please do not make large group bookings, if you wish to be in the same slot as your friends then let us know in your booking request and we will try our best to accommodate you all.
Are pug crosses allowed?
Yes! We absolutely love pug mixes just as much as pugs. If your pug is a mix, please make sure you tell us what mix they are in your email and include a photo.
Are other breeds allowed to attend?
We love all dogs, but as this event is Pug Cafe we can only accommodate pugs or pug crosses. We’re very sorry about that, but we hope to do events for other breeds very soon.
My pug has never been to a coffee shop or cafe before, I’m not sure how they will react?
LEAF is a very large, airy venue but we recommend taking your pug to a dog-friendly coffee shop or café prior to the event to ensure they are OK in this environment. If your dog finds it stressful in any way, please do not bring them to the event and let us know asap.
Do I need a pug to attend?
Pug Cafe events are primarily for pug owners, but we have limited allocated spaces available for pug lovers too.
What happens if I don’t get a slot?
You will be put on the official waiting list and contacted if a slot becomes available.
Where is the nearest train station?
There is Manchester Piccadilly which is an 11 minute walk away and Manchester Oxford Road which is a 6 minute walk.
Is there car parking available?
There are several parking options available, if you’re coming by car then details of nearby car parks can be found at the Manchester City Council website.
How can I find out who else is attending?
Please join our exclusive group PUGCAFE, to meet fellow pugs-about-town and their owners.
Extra notes & tips on booking…
🐾Booking for our Christmas Pug Cafe in Manchester opens Saturday 4th November at 11am. Please note, booking opens at this time but requests will not be processed until Sunday 5th.
🐾We anticipate this event will be extremely over-subscribed so please understand that by putting in your booking request it does not automatically guarantee you will be successful.
🐾We work on a first come, first serve basis in the order we receive requests. Please prepare and write out your booking email request in advance so when the booking email addresses are released you are able to send your email to us immediately. Don’t forget pug owners must attach good quality photos of their pug.
🐾Our previous events have been extremely popular and in order to be successful you must send your request to us within minutes of booking opening.
🐾There will be separate email address for pug owners and pug lovers so please ensure you send your request to the correct email address. These will be published on this event page, Pug Cafe Facebook page, Instagram & pugcafe.co.uk
🐾Due to the unique nature of this event we do not use a third party ticketing site. Pug Cafe handle bookings personally, and we are only a small team so if you could please be patient with us during this time. We work as quickly as possible, but it may take up to 3-4 days to hear from us.
🐾Pug Cafe events are primarily for pug owners and their pugs, but we do have very limited spaces available for pug lovers to come and enjoy the day with us. Regrettably, we cannot cater for all the pug lovers that put in a request. Even if you put your request in as soon as booking opens, it does not guarantee you will be successful due to the large volume of requests.
🐾We apologised in advance for any disappointment. In order to try and minimise disappointment and manage expectations please note that there will only be 12 pug lovers per time slot.
🐾Once we start processing bookings we will contact you via email offering you a time slot and will ask you to agree to our booking terms and conditions. If you agree you will then be sent a unique Paypal link so you can make payment. Once we receive your payment you will receive a confirmation email.
🐾If you are not immediately successful we will email you to let you know you are on the waiting list. Cancellations are inevitable so spaces will come up!
🐾There will be other ways to get pre-allocated ‘tickets’ including a charity auction and social media giveaway. Details of both will be released in the upcoming weeks.
We hope you find this information useful! We will be extremely busy processing requests in the next week, but if you have any questions please give us a shout via the Contact Us form and we will try our very best to help.