We’ve answered some Frequently Asked Questions on how to book for Pug Cafe presents: a very Royal Wedding.
When and where is Pug Cafe presents: a very Royal Wedding?
Sunday 6th May from 8am to 6.40pm.
The event will be held at Cafe Plenty 3-4 circus parade, New England road, Brighton BN1 4GW.
Do I need a booking?
Yes! Pug Cafe events are strictly booking only and we do not allow walk-ins. You will need a confirmed booking to attend and all bookings are made via email.
How do I book if I am a PUG OWNER?
Booking opens on Saturday 10th March at 11am.
All bookings are made through email so please email your request to BrightonPugOwner@gmail.com
Ensure you email us with the following details:
1. Your Full Name
2. How many pugs you are bringing (max 4) + NAMES + PHOTOS
3. Contact Number
4. Human group size – please keep to an absolute minimum – ideally 2 per 1 pug but we may be able to cater for a few groups up to 4 if you are a family with children.
5. Your 1st and 2nd preferred time slots. If you are completely flexible please state so but only if you are 100% flexible. E.g. you would accept the first or last time slot.
What are the time slots available at the Pug Cafe?
Each slot is 70 minutes long, and start at 8am, 9.10am, 10.20am, 11.30am, 12.45pm, 2pm, 3.10pm, 4.20pm and 5.30pm.
How do I book if I am a PUG LOVER?
Pug Lovers will also need to email a booking request.
All bookings are made through email so please email your request to BrightonPugLover@gmail.com
Ensure you email us with the following details:
1. Your Full Name
2. Contact Number
3. Human group size – please keep to an absolute minimum – ideally 2 but we may be able to cater for a few groups up to 4 if you are a family with children.
4. Your 1st and 2nd preferred time slots. If you are completely flexible please state so but only if you are 100% flexible. E.g. you would accept an early or late slot.
What happens after I’ve sent you my booking request?
We will start processing the requests in the order we receive them. It can take up to 3 days to hear back from us after you’ve sent your email. If you have been successful we will reply to you offering you a time slot, and include the terms of your booking, if you agree you will need to make payment via PayPal.Me.
If we are already fully booked by the time we get to your booking email, we will email you to let you know you are on the waiting list and will contact you if and when space becomes available.
How do I pay if I have been successful with my request?
You will need to pay via the PayPal.Me link we send you so please ensure you have signed up for a PayPal account prior to booking. You must pay your booking fee within 48 hours or we may offer your space to someone else.
It is important you make payment within the timeframe as we cannot make exceptions.We will then send your confirmation email to you once we have received payment.
How much is the booking fee?
£7 each for Pug Owners and £14 each for Pug Lovers.
Each pug owner booking with 1 pug allows for 2 people at a rate of £7 each, and any additional guests are charged £10 each. If you bring 2 pugs you are allowed 4 people at £7 each and so on.
Each human is charged a booking fee, and this includes children over 2.
I have not heard from you, what shall I do?
Please note it may take up to 72 hours to hear from us. Please be patient with us during this time, we’ll always endeavour to help but we’re a small team so may take us longer to respond to queries.
If it has been longer than 3 days please send us a message via Facebook or email us and we’ll be able to let you know the status of your booking request and answer any questions.
Do I need to print off my booking confirmation?
Yes please, print your booking confirmation email and bring it with you on the day. You can also show it to us on your phone if this is more convenient for you.
Can I swap my slot with someone else?
Please do not swap your slot with another guest or give away your time slot whether that be personally, via online giveaway or competition. It is forbidden to sell your booking on.
All changes must be made through Pug Cafe via the booking email.
We only accept transfer requests if you are ill, your pug is unwell or has come into season, or you have extenuating circumstances, and it will always be at the discretion of the Pug Cafe team.
You must let us Pug Cafe know at least 5 days before the event if you are unable to attend as after this time we cannot accept any changes.We operate a strict refund policy and this will be outlined to you in your booking terms.
Can I just turn up?
We are sorry but we ask you do not come to the Pug Cafe without a confirmed booking to avoid disappointment. You will not be able to come in without a booking.
Does my pug have to meet certain criteria to attend?
Yes! If you are bringing your pug they must be:
Well socialised with other dogs
Up to to date with their vaccinations
Well behaved and unlikely to show aggression to other dogs around food.
Healthy and not showing any symptoms of contagious illness nor suffering (or recently suffered) from Kennel Cough.
Not in season at the event
By putting in your request you are confirming that you adhere to the above criteria. While we understand this is a new experience for your dog, we take it in good faith from you that they are well-behaved and well socialised with other dogs.
Please do not make a booking if your dog has shown anti-social behaviour recently – if you are in any doubt contact Pug Cafe.
Will Plenty be open as normal that day?
No, Plenty will be closed to the public during the event.
Will it be safe?
Our main priority is to host a safe and fun event for all which is why we take bookings and adhere to a strict capacity limit. This is a risk-assessed and insured event, and we will do everything possible to ensure it is safe for all those attending.
Pug Cafe does not use a third party ticketing site due to the unique nature of the event. We must take personal bookings to ensure it is as safe for both pugs as it is humans.
How many pugs can I bring?
Maximum four, but if you want to bring more please put in a request in your booking request email. It may not be fulfilled, but we will try our best to accommodate your grumble.
Please do not make large group bookings, if you wish to be in the same slot as your friends then please let us know in your email and we will try our best to accommodate you.
Are pug crosses allowed?
Yes! We absolutely love pug mixes just as much as pugs. If your pug is a mix, please ensure you tell us what mix in your email.
Are other breeds allowed to attend?
We love all dogs, but as this event is Pug Cafe we can only accommodate pugs or pug crosses.
Do I need a pug to attend?
Pug Cafe events are primarily for pug owners, but we have limited allocated spaces available for pug lovers too. We welcome those without pugs to come and join us at this event, and enjoy making some new pug friends!
Where is the nearest train station?
London Road Brighton train station is a 7 minute walk away, and Brighton mainline is 9 minutes.
Is there car parking available?
There is no on-site car parking, but there are several parking options available, please search Parkopedia with the address 3-4 circus parade, New England road, Brighton BN1 4GW.
Will there be more guest and event information released?
Yes! We released guest information which will include further information about the day a few days prior to the event.
How can I find out who else is attending?
Please join our exclusive group PUGCAFE, to meet fellow pugs-about-town.