Pug Cafe Glasgow Booking FAQ – How to Book

We’ve answered some Frequently Asked Questions on how to book for Pug Cafe Glasgow. If you can’t find the answer to your question here, please contact us!

When and where is Pug Cafe Glasgow?

Sunday 13th May at Pie & Brew, 129 Bath Sreeet, Glasgow G2 2SZ.

Do I need a booking?

Yes! You need a confirmed booking to attend as all Pug Cafe events are strictly booking only and we do not allow walk-ins.

How do I book if I am a PUG OWNER?

Booking opens on Sunday 15th April at 11am. All bookings are made through email and at this time we will release an email address – you will need to email us your request.

Our previous events have been extremely popular so we strongly advise you send your booking request as soon as the booking email is released if you hope to be successful. It is worth preparing the email in advance and keep it ready to send.

When booking opens, email us following information:
1. Your Full Name
2. How many pugs you are bringing (max 4) + NAMES + PHOTOS
3. Contact Number
4. Human group size – ideally 2 per pug but we can be cater for families of upto 4 and 5.
5. Your 1st and 2nd preferred time slots. If you are completely flexible please state so but only if you are 100% flexible. E.g. you would accept the first or last time slot.

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What are the time slots available at the Pug Cafe?

Each slot is 70 minutes long, and start at 9am, 10.20am, 11.30am, 12.45pm, 2pm, 3.10pm, 4.20pm, 5.30pm and 6.40pm.

How do I book if I am a PUG LOVER?

Pug Lovers will also need to email a booking request and a separate email address for Pug Lovers will be released at 11am on Sunday 15th April.

Please note, this event is primarily for pug owners but we do have limited spaces available for pug lovers in each slot. You will need to email us with the following details:

1. Your Full Name
2. Contact Number
3. Human group size
4. Your 1st and 2nd preferred time slots. If you are completely flexible please state so but only if you are 100% flexible. E.g. you would accept an early or late slot.

 

What happens after I’ve sent you my booking request?

We will start processing the requests in the order we receive them. It can take up to 3 days to hear back from us after you’ve sent your email.

If you have been successful we will reply to you offering you a time slot, and include the terms of your booking, if you agree you will need to make payment via PayPal.Me.

If we are already fully booked by the time we get to your booking email, we will email you to let you know you are on the waiting list – and we will contact you if and when space becomes available.

How do I pay if I have been successful with my request?

You will need to pay via the PayPal.Me link we send you so please ensure you have signed up for a PayPal account prior to booking. de You must pay your booking fee within 48 hours or we may offer your space to someone else.

It is important you make payment within the timeframe as we cannot make exceptions.We will then send your confirmation email to you once we have received payment.

How much is the booking fee?

£6 each for Pug Owners and £11 each for Pug Lovers.

Each pug owner booking with 1 pug allows for 2 people at a rate of £6 each, and any additional guests are charged £8 each. If you bring 2 pugs you are allowed 4 people at £6 each and so on.

Each human is charged a booking fee, and this includes children over 2.

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I have not heard from you, what shall I do?

Please note it may take up to 72 hours to hear from us. Please be patient with us during this time, we’ll always endeavour to help but we’re a small team so may take us longer to respond to queries.If it has been longer than 3 days please send us a message via Facebook or email us and we’ll be able to let you know the status of your booking request and answer any questions.

Do I need to print off my booking confirmation?

Yes please, print your booking confirmation email and bring it with you on the day. You can also show it to us on your phone if this is more convenient for you.

Can I swap my slot with someone else?

Please do not swap your slot with another guest or give away your time slot whether that be personally, via online giveaway or competition. It is forbidden to sell your booking on.All changes must be made through Pug Cafe via the booking email.

We only accept transfer requests if you are ill, your pug is unwell or has come into season, or you have extenuating circumstances, and it will always be at the discretion of the Pug Cafe team.

You must let us Pug Cafe know at least 5 days before the event if you are unable to attend as after this time we cannot accept any changes.We operate a strict refund policy and this will be outlined to you in your booking terms.

Can I just turn up?

We are sorry but we ask you do not come to the Pug Cafe without a confirmed booking to avoid disappointment. You will not be able to come in without a booking.

Does my pug have to meet certain criteria to attend?

Yes! If you are bringing your pug they must be:

Well socialised with other dogs
Up to to date with their vaccinations
Well behaved and unlikely to show aggression to other dogs around food.
Healthy and not showing any symptoms of contagious illness nor suffering (or recently suffered) from Kennel Cough.
Not in season at the event

Will Pie & Brew be open as normal that day?

No, they will be closed to the public during the event.

Will it be safe?

Our main priority is to host a safe and fun event for all which is why we take bookings and adhere to a strict capacity limit. This is a risk-assessed event, and we will do everything possible to ensure it is safe for all those attending.

Pug Cafe does not use a third party ticketing site due to the unique nature of the event. We must take personal bookings to ensure it is as safe for both pugs as it is humans.

How many pugs can I bring?

Maximum four, but if you want to bring more please put in a request in your booking request email. It may not be fulfilled, but we will try our best to accommodate your grumble. Please do not make large group bookings, if you wish to be in the same slot as your friends then please let us know in your email and we will try our best to accommodate you.

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Are pug crosses allowed?

Yes! We absolutely love pug mixes just as much as pugs. If your pug is a mix, please ensure you tell us what mix in your email.

Are other breeds allowed to attend?

We love all dogs, but as this event is Pug Cafe we can only accommodate pugs or pug crosses. We’re very sorry about that, but we hope to do events for other breeds soon.

My pug has never been to a coffee shop or cafe before – I don’t know how they will react?

We recommend taking your pug to a dog-friendly coffee shop or café prior to the event to ensure they are OK in this environment. If your dog finds it stressful in any way, please do not bring them to the event and let us know as soon as possible.

Do I need a pug to attend?

Pug Cafe events are primarily for pug owners, but we have limited allocated spaces available for pug lovers too. We welcome those without pugs to come and join us at this event, and enjoy making some new pug friends!

Where is the nearest train station?

Glasgow Central Station is a 7 minute walk from Pie & Brew.

Is there car parking available?

There is no on-site car parking, but there are several parking options available, please search Parkopedia with the address 129 Bath Street, Glasgow G2 2SZ.

Will there be more guest and event information released?
Yes! We released guest information which will include further information about the day a few days prior to the event.

How can I find out who else is attending?

Please join our exclusive group PUGCAFE, to meet fellow pugs-about-town.

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