Christmas Pug Cafe Liverpool – Booking & Event FAQ

Come join us at Part 2 of the BIGGEST Christmas paw-ty for FURRIES brought to you by Pug Cafe, Dachshund Cafe and Frenchie Cafe in Liverpool on Sunday 16th December.

We’ll be welcoming not only the Pugs but Sausages & Frenchies of the North West to our Christmas event, too. BUT, REMEMBER! All slots are still breed specific…

You can expect our famous Pug Cafe paw-ty atmosphere, where your dog will get to show off their Christmas style, meet lots of fellow furry and fabulous friends, tuck into a menu of festive treats, and pose for the PUParazzi. Plus, there’ll be plenty of festive photo opportunities, merriment and more.

HUMANS! We want you to enjoy this paw-ty too so there’ll be delicious Christmas-themed cakes and savoury dishes, and drinks on offer. Plus, main meals and sweet treats just for you!

There will be a delicious menu dedicated to the furries including Christmas PUPcakes, Mince Pies, Gingerbread Cookies, and more straight from Rudi’s The Doggy Bakery.

Don’t forget, each dog attending will get a festive puguccino!

If you don’t have your own little Pug, Sausage or Frenchie, don’t worry, dog lovers are ALWAYS welcome! This is the perfect opportunity to celebrate Christmas with your favourite breed, enjoy plenty of cuddles and make some furry friends.


Booking goes LIVE on Wednesday 21st November at 9am, we will release two email addresses – one for Owners and one for Lovers – and you will need to email us your booking request to the following emails depending on breed and Owner/Lover status:







You’ll find commonly asked questions and answers about booking for this event here, but please feel free to Contact Us if you have any queries!

When and where is this Pop Up Cafe event?

Sunday 16th December 2018 from 9am to 7.30pm at Yard & Coop, 45 Hanover St, Liverpool L1 3DN

Do I need a booking?

Yes! You need a confirmed booking to attend as all Pug Cafe events are strictly booking only and we do not allow walk-ins.

Is this event for all breeds?

We will be welcoming Pugs, Dachshunds and French Bulldogs to this event as it is in collaboration with our sister pop up events Dachshund Cafe and Frenchie Cafe.

However, all the time slots are BREED SPECIFIC so each breed will have their own time slot. The breed specific time slots are as follows:

9am – Dachshunds

10.15am – Pugs

11.30pm – French Bulldogs

12.45pm – Dachshunds

2pm – Pugs

3.10pm – French Bulldogs

4.20pm – Dachshunds

5.30pm – French Bulldogs

6.45pm – Pugs


Is this a Christmas event?

Yes, we love Christmas! Our Christmas theme will be revealed nearer the time, but expect plenty of photo opportunities and festive fun.


You need to email us your booking request:




You will need to EMAIL US immediately with the following information:
1. Your Full Name
2. Number of Dogs – include names and photos
3. Number of Humans – include ages of children 16 & under so we can calculate your discount
4. Your 1st and 2nd preferred time slots. If you are completely flexible please state so but only if you are 100% flexible.

Our previous events have been extremely popular so we strongly advise you send your booking request as soon as the booking email is released if you hope to be successful. It is worth preparing the email in advance and keep it ready to send.

What are the time slots available?

9am – Dachshunds

10.15am – Pugs

11.30pm – French Bulldogs

12.45pm – Dachshunds

2pm – Pugs

3.10pm – French Bulldogs

4.20pm – Dachshund

5.30pm – French Bulldogs

6.45pm – Pugs

If there are only 2 or 3 time slots for my breed of dog does this mean I have a slim chance of coming?

The venue is large, and there will be plenty of room for our guests. But, it is advisable to put your request in as soon as booking opens for the best chance of attending.

How do I book if I am a DOG LOVER?

You need to email us your booking request:




You will need to decide which breed you want to see at this event, and pick the right time slot for you – if you wish to come to more than one time slot then you can pay for an additional booking.

You will need to email us with the following details:

1. Your Full Name
2. Total Humans – please include ages of children 16 and under
3. Contact Number
4. Your 1st and 2nd preferred time slots. If you are completely flexible please state so but only if you are 100% flexible.

frenchie cafe nottingham

Where will the email addresses be published?

You will find the booking email addresses on:

PUG,,, Facebook Event Page and PUGCAFE Facebook group.

DACHSHUND,,, Facebook Event Page and DACHSHUND CAFE Facebook group.

FRENCH BULLDOG,,, Facebook Event Page and FRENCHIE CAFE Facebook group.

What happens after I’ve sent you my booking request?

We will start processing the requests in the order we receive them, and you should start to hear back within 12 hours but it can take up to 3 days.

If you have been successful we will reply to you offering you a time slot, and include the terms of your booking, if you agree you will need to make payment via PayPal.Me.

If we are already fully booked by the time we get to your booking email, we will email you to let you know and ask if you would like to join our waiting list. We will then contact you if and when space becomes available.

How do I pay if I have been successful with my request?

You will need to pay via the PayPal.Me link we send you so please ensure you have signed up for a PayPal account prior to booking.

You must pay your booking fee within 48 hours.We will then send your confirmation email to you once we have received payment.

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How much is the booking fee?

£7 each for Dog Owners and £10 each for Dog Lovers.

Children 16 and under receive a 20% discount.

Children 6 and under go FREE.

All Dogs go FREE.


What does the booking fee include?

Primarily, the booking fee covers your entry to the event. We charge a fee as it takes time and resources to organise events of this scale, and we have a team of staff who work hard to ensure this event is enjoyed by both dogs and humans.

Dog Owners will receive a puguccino for each of their Dogs, and Dog Lovers will receive a free bag of dog treats so they can make friends with the Dogs.

Professional photos taken at the event are also available online post-event, FREE of charge.

Has your pricing changed?

Our booking fee changes for all events depending on size, location and type of event.

However, we have changed our pricing structure so that all adult guests are now charged the same price regardless of how many dogs they bring. This means we no longer charge a higher price for additional guests in your party.

We have also introduced a discount for all children 16 and under. For this event, the discount is 20%. Additionally, all children 6 or under now go free.

If I have not heard back from you after sending my booking request, what shall I do?

Please note it may take up to 72 hours to hear from us. Please be patient with us during this time, we’ll always endeavour to help but we’re a small team so may take us longer to respond.

If it has been longer than 3 days please send us a message via Facebook or email us and we’ll be able to let you know the status of your booking request and answer any questions.


Do I need to print off my booking confirmation?

Yes please, print your booking confirmation email and bring it with you on the day. Alternatively, you can also show it to us on your phone if this is more convenient for you.

Can I swap my slot with someone else?

Please do not swap your slot with another guest or give away your time slot whether that be personally, via online giveaway or competition. It is forbidden to sell your booking on.

All changes must be made through Pug Cafe via the booking email. We only accept transfer requests if you are ill, your pug is unwell or has come into season, or you have extenuating circumstances, and it will always be at the discretion of the Pug Cafe team.

Do you have a refund policy?

We operate a refund policy and this will be outlined to you in your booking terms.

Can I just turn up?

We are sorry but we ask you do not come to the Pug Cafe without a confirmed booking to avoid disappointment. You will not be able to come in without a booking.

Does my dog have to meet certain criteria to attend?

Yes! If you are bringing your pug, dachshund or frenchie, they must be:

Up to to date with their vaccinations
Friendly and well socialised with other dogs
Well behaved and unlikely to show aggression to other dogs
Healthy and not showing any symptoms of contagious illness nor suffering (or recently suffered) from Kennel Cough.
Not in season at the event (dogs in season CANNOT attend)

Will the venu be open as normal that day?

The entire venue will be closed to the public during the event.

Will it be safe?

Our main priority is to host a safe and fun event for all which is why we take bookings and adhere to a strict capacity limit. This is a risk-assessed event, and we will do everything possible to ensure it is safe for all those attending.

Pug Cafe does not use a third party ticketing site due to the unique nature of the event. We must take personal bookings to ensure it is as safe for both pugs as it is humans.

How many dogs can I bring?

Maximum four, but if you want to bring more please put in a request in your booking request email. It may not be fulfilled, but we will try our best to accommodate you.

Always ensure you are bringing enough people to help take care of all your dogs!

Please do not make large group bookings, if you wish to be in the same slot as your friends then please let us know in your email and we will always try our best to accommodate you.

Are other breeds allowed to attend?

We love ALL dogs here which is why we are proud to have branched out into other breeds since our first event for Pugs.

However, due to the unique nature of this event and the safety and well-being of all dogs attending, our time slots are breed specific.

This particular event is specifically for Pugs, Dachshunds and French Bulldogs.

For the Pug time slots we can ONLY welcome pugs and pug crosses.

For the Dachshund time slots we can ONLY welcome Dachshunds and Dachshund crosses.

For the French Bulldog time slots we can ONLY welcome French Bulldogs andFrench Bulldog crosses.

Dachshund Sausage Dog Cafe Glasgow

My dog has never been to a coffee shop or cafe before – shall I bring them?

We recommend taking your dog to a dog-friendly coffee shop, restaurant, bar or café prior to the event to ensure they are OK in this environment. If your dog finds it stressful in any way, please do not bring them to the event and contact us asap.

Do I need a dog to attend?

Our events are primarily for dog owners, but we have plenty of allocated spaces available for dog lovers too. This venue is large, and we welcome those without dogs to come and join us at this event, and enjoy making some new furry friends!

Where is the nearest station?

Nearest train station to Yard & Coop is Liverpool Central train station which is a 5 minute walk away.

Is there car parking available?

There is no on-site car parking, but there are several parking options available, please search Parkopedia with the address 45 Hanover St, Liverpool L1 3DN.

The nearest and largest car park with 500+ spaces and just 3 minute walk from the venue is:

Q-Park 44 Hanover Street Liverpool L1 4AF

For cheaper car parking alternatives that can be pre-booked please visit

Where is the nearest vet?

Pug Cafe team members are trained in dog first aid so if you have any concerns please see a team member at the venue.

If for any reason your pug requires urgent veterinary help, we will help you call the VetsNow Out of Hours number – 0151 601 9865 – to arrange an emergency appointment at the nearest vet.

How can I find out who else is attending?

Please join our exclusive (but oh so friendly!) Facebook groups to meet fellow guests.




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