Book for POM CAFE London – Here’s everything you need to know

We’ve answered some Frequently Asked Questions for Pom Cafe London. If you can’t find the answer to your question, please contact us via Direct Message!

When and where is this Pom Cafe?

Sunday 12th May 2019 at The Happenstance, 10 Paternoster Square, London EC4M 7DX.

What is Pom Cafe?

Pom Cafe is a pop up cafe. It is a one day ‘event’ that is hosted by events company Pug Cafe & Universal Pictures UK.

Do I need a booking?

Yes! You need a confirmed booking to attend as all Pug Cafe events are strictly booking only and we do not allow walk-ins.

Is this event for all breeds?

We will be welcoming Pomeranians, Pugs, Dachshunds and French Bulldogs to this event as it is in collaboration with our sister pop up events.

However, all the time slots are BREED SPECIFIC so Pomeranians will be in their own time slot with their fellow Pomeranian friends.
The Pomeranian time slots are 70 minutes long and start at 12.30pm and 4.15pm.

What can I expect at Pom Cafe?

Treat your furry best friend to a special cafe experience just for them! They’ll get to tuck into treats, meet lots of sassy new friends, mingle and rub paws in a safe, off-lead space. The perfect doggy day out!

You’ll also get to meet fellow Pomeranian owners, and enjoy delicious food and drinks – a great paw-ty atmosphere!Dog lovers who don’t have their own Pomeranian are welcome to the pop up cafe, and can expect to meet lots of Poms, make new friends both furry and human, and enjoy a one-of-a-kind experience perfect for any dog lover.

This event is in collaboration with Universal Pictures UK to celebrate the release of The Secret Life of Pets 2, in cinemas 24th May, so you can enjoy plenty of photo opportunities. There will also be free cupcakes for humans, free pupuccinos for dogs, and a free gift!

Is there a Facebook event for this?

Yes – please RSVP at our Pug Cafe presents POM CAFE Event page to receive notifications about the event including when booking is open. Please note, by RSVP-ing as attending this does not mean you are booked for the event.

How do I book if I am a POM OWNER?

Booking opens 10am on Saturday 6th April. All bookings are made over email.
We will release a booking email address at this time and you will need to email us with the following details:

You will need to email us with the following details:

  1. Your Full Name
  2. Number of Poms – include their names & photos (we will need this for your ticket)
  3. Number of Humans – include ages of children 16 & under so we can calculate your discount
  4. Contact Number
  5. Your preferred time slot.

If you are completely flexible please state but only if you are 100% flexible.

Our events are extremely popular so we strongly advise you send your booking request as soon as the booking email is released if you hope to be successful. It is worth preparing the email in advance and keeping it ready to send!

We take your details in order to make your booking, please see our Privacy Policy.

What are the time slots available?

The Pomeranian time slots are 70 minutes long and start at 12.30pm and 4.15pm

How do I book if I am a POM LOVER?

Booking opens 10am on Saturday 6th April. All bookings are made over email.

We will release a booking email address at this time and you will need to email us with the following details:

1. Your Full Name
2. Total Humans – please include ages of children 16 and under so we can calculate your discount
3. Contact Number
4. Your preferred time slot. If you are completely flexible please state so but only if you are 100% flexible.

Where will the booking email addresses be published?

You will find the booking email addresses on,, & Event Page.

What happens after I’ve sent you my booking request?

We will start processing the requests in the order we receive them, and you should start to hear back within 12 hours but it can take up to 3 days. If you have been successful we will reply to you offering you a time slot, and include the terms of your booking, if you agree you will need to make payment via PayPal.Me.

If we are already fully booked by the time we get to your booking email, we will email you to let you know and ask if you would like to join our waiting list. We will then contact you if and when space becomes available.

How do I pay if I have been successful with my request?

You will need to pay via the PayPal.Me link we send you so please ensure you have signed up for a PayPal account prior to booking. You must pay your booking fee within 48 hours. We will then send your confirmation email to you once we have received payment.

How much is it to attend?

£10 each for Pom Owners and £14 each for Pom Lovers. Children 16 and under receive a 20% discount. Children 6 and under go FREE. All Poms go FREE.

What does this include?

Primarily, the fee covers your entry to the event. We charge a fee as it takes time and resources to organise events of this scale, and we have a team of staff who work hard to ensure this event is enjoyed by both dogs and humans.

Pom Owners will receive a complimentary pupuccino for each of their dogs and Pom Lovers will receive a bag of dog treats so they can make friends with the Poms.

Humans will also enjoy a free The Secret Life of Pets 2 branded cupcake, and all dogs receive a free gift!

Professional photos taken at the event are also available online post-event, free of charge.

Do I need to print off my booking confirmation?

You should print your booking confirmation email and bring it with you on the day. Alternatively, you can also show it to us on your phone if this is more convenient for you.

Can I swap my slot with someone else?

Please do not swap your slot with another guest or give away your time slot whether that be personally, via online giveaway or competition. It is forbidden to sell your booking on.All changes must be made through Pug Cafe via the booking email.

We only accept transfer requests if you are ill, your dog is unwell or has come into season, or you have extenuating circumstances, and it will always be at the discretion of the Pug Cafe team.

Do you have a refund policy?

We operate a strict refund policy and this will be outlined to you in your Booking Terms and Conditions.

Can I just turn up?

All Pug Cafe events are strictly booking only and you will not be able to come to the event without a confirmed booking.

In order to attend you must have read and agreed to our Booking Terms and Conditions prior to paying for your booking, and we must hold your contact details in the event of an altercation with another dog or human at the event that needs resolving.

Does my Pomeranian have to meet certain criteria to attend Pom Cafe?

Yes! If you are bringing your Pomeranian, they must be:

  • Friendly and well socialised with other dogs
  • Up to to date with their vaccinations
  • Healthy and not showing any symptoms of contagious illness nor suffering (or recently suffered) from Kennel Cough.
  • NOT IN SEASON at the event

Will the venue be open as normal that day?

The Happenstance will be closed to the public for the day.

Will this event be safe?

We pride ourselves on putting on safe events – you can read our Pug Cafe Reviews on Facebook. Our main priority is to host a safe and fun event for both dogs and humans which is why we take manual bookings and adhere to a strict capacity limit.

This is a risk-assessed event, and we will do everything possible to ensure it is safe for all those attending. Unlike other dog events, Pug Cafe does not use a third party ticketing site and we will ensure your time slot has a happy mix of dogs, humans, families, children etc.

How many Poms can I bring?

Maximum four, but if you want to bring more please request in your booking email. It may not be fulfilled, but we will always try our best to fit in your party. Always ensure you are bringing enough people to help take care of all your dogs!

Please do not make large group bookings, if you wish to be in the same slot as your friends please let us know in your email and we will try to accommodate you.

Are Pom crosses allowed?

Yes absolutely! Please be sure to tell us what mix they are in your booking email.

Are other breeds allowed to attend?

At Pom Cafe only Pomeranians are able to attend.

Should I bring an anxious Pom?

If your dog is slightly anxious or nervous then it is up to you as a responsible owner to decide whether the event is suitable for them. We do have ‘ANXIOUS’ bandanas you can borrow for your time slot. You can speak to us at time of booking to discuss any concerns prior to paying.

Do I need a Pomeranian to attend Pom Cafe?

Pom Cafe is primarily for Pomeranian owners, but we do have many allocates spaces per time slot for guests without dogs. We always welcome dog lovers to events – it’s a great opportunity to learn about the breed from owners, make friends, enjoy the company of the dogs and enjoy the unique experience.

Car Parking

Our personal recommendation for parking close to the event is:

Baynard House Multi-Storey 133 Queen Victoria City of London London EC4V 4BQ £3 for all day parking on Sunday with 233 spaces and an 8 minute walk to the venue.

Please check Parkopedia for several other parking options (including free parking) – just type in the venue address 10 Paternoster Sq., London EC4M 7DX and a list of nearby car parks will come up.

For cheaper car parking alternatives that can be pre-booked, please visit Just Park.


The nearest station is St Paul’s Tube Station which is a 2 minute walk.

First Aid

Pug Cafe team members are trained in dog first aid so if you have any concerns please see James at the venue. If for any reason your pug requires urgent veterinary help, we will help you call the Clerkenwell Animal Hospital – 0207 017 8950 – to arrange an emergency appointment at the nearest vet

How can I meet fellow guests?

Please join our group POM CAFE to meet both your fellow four-legged and human guests. You can get to know guests in your time slot prior to the event, share your photos from the event and lots more. This group is open to dog owners and dog lovers!

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