Guest Information – The Secret Life of Pets 2 Cafe London

The Secret Life of Pets 2 Cafe in London on 12th May is a strictly booking only event.

If you have a confirmed booking and are attending, please have a read of the following information prior to your visit! If you have any questions please Contact Us.

What to Expect

This is our biggest event yet so it will be lots of fun! We’ll be celebrating the release of The Secret Life of Pets 2 (in cinemas May 24th) with a very special cafe experience.

This event is in association with Universal Pictures so there will be tons of fun photo opportunities – get your phone ready and go snap happy!

This will be the perfect chance to meet lots of friends – both furry and human – and as always it  will be off-lead so you’ll be able to give your dog the chance to socialise in a safe space.

Inside our beautiful venue – The Happenstance – you’ll find a menu dedicated to dogs that will include pupcakes, pupcorn, dognuts and lots more. Plus, free pupuccinos!

There will also be a human menu with a selection of delicious food and drinks including fruity cocktails, afternoon tea, burgers and more – whatever tickles your fancy.

The Secret Life Of Pets 2

Dog Etiquette & Care

While we make every effort to ensure the venue is safe for your dog, please do keep a watch over them at the event as we cannot take responsibility of their care.

Please ensure your dog has peed and pooped prior to your time slot. But don’t worry, if they have an accident and toilet inside the venue, we will have cleaning supplies and dog poo bags on hand for you to clean up after them.

We understand it may take a while for your dog to settle into this new environment, but if you feel your dog is really not enjoying the cafe experience then you are able to leave at any time – please just ask a member of staff to help you leave safely.

The cafe is a great chance to spoil your dog – this day is all about them! There will be lots of treats flying about, if your dog has food intolerances or you’d rather they didn’t get fed by anyone please borrow a ‘DO NOT FEED’ bandana from us upon arrival.

We also have ‘ANXIOUS’ bandanas that you can borrow if your dog is a little bit anxious infront of strangers – this will let them know your dog may need a little space.

Weather & Temperature

It is expected to partially cloudy with bursts of sunshine this Sunday with highs of 13 degrees, but in any case take care when travelling to and from this event with your dog.

The venue has suitable temperature control (full air conditioning) and additional floor fans, but please do bring any cooling aids that will help keep your dog cool if needed.

We will have plenty of fresh water for the dogs, and will keep cooling mats and blankets on hand should your dog be overheating and in need of cooling down.

Dog Lovers

Dog lovers really make our events super special and we really want you to enjoy this experience as much as possible! From past events we have found dog lovers really have a great time when they get as close to the action as possible so please don’t be afraid to sit on the floor and get involved – get down to their level and enjoy friends.

Every dog attending is there with their owner so don’t be afraid to chat to people, it’s a great opportunity to get to know the breed first hand. If you’d like a stroke or a cuddle with their dog then just ask – most people love if you give their dog attention.

Due to the unique nature of the event, if there are no-shows from owners there won’t be as many dogs as we had planned so please understand this is beyond our control.

Arrival at Our Event

You will enter the venue from the side entrance at The Happenstance. You will be directed upon arrival as to where to queue so please get in line!

We ask you do not arrive too early for your time slot as the time slot prior to yours will still be in action – we suggest 10 minutes arrival before your slot will be just fine!

The Happenstance is located in Paternoster Square which is a great place for photos so if you do arrive early please feel free to wait in the Square where your dog will be able to toilet (remember to pick up after them!) and we’re sure you’ll find plenty of friends.

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Confirmation Email & Entering

The Pug Cafe team will sign you in prior to the time slot starting so please wait in line and get your booking confirmation ready to present either on your phone or printed off.

Your time slot will be 75 minutes long, and while you are allowed to leave early at any time, if you arrive late, unfortunately, you will not be able to stay longer.

If you arrive late or need to leave early, please ask a team member to help you enter and leave safely. As there are dogs off lead inside, you should not open the doors alone.

Inside the Venue

Due to the overwhelming demand for this event, we will be taking over the full venue at The Happenstance – the main area and the adjoining Lounge area.

The event will be busy and fun, but if you prefer something slightly quieter we suggest you take a seat in the Lounge area where it will be more chilled out.

We do not allocate tables to bookings as we find guests prefer selecting their own table that suits their party best – just tell the seater on arrival how many is in your party and we’ll guide you to an appropriate table or seat.

The Happenstance is a spacious, modern venue with a mix of high tables, sofas and standard tables so please do select a seat that suits you and get comfy!

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Food & Ordering

You can order food and drinks at the main bar. There will be a condensed menu specially picked for this event that will include breakfast options, lunch, afternoon tea & scones, desserts and more. Plus, delicious cocktails!

This event will see many people attending per time slot so there may be small queues to order at the bar, but don’t worry, we have extra staff who will be working hard to make sure you are served as quickly as possible.

Safety at Pug Cafe

Pug Cafe is an off-lead event which means there will be dogs off lead inside. This is what makes our event truly special and enjoyable for the dogs – they get to enjoy socialising with other dogs in a safe area!

We do everything possible to secure the venue and keeping the main door closed is very important. Please do not open the door once inside, there will be a member of staff on hand by both exit doors to help you leave safely should you need to.

There will be doggy barriers infront of the main doors to ensure it is extra safe – please do not attempt to remove this barrier by yourself if wish to leave the venue early.

Doggy Food & Drink

Pupuccinos are free and will be served by the dog treat stand. The pupuccino consists of a paper espresso cup with a small amount of light whipped cream. This is only meant as a one-off treat and you are not obliged to take it if you do not want to.

There will be a doggy menu brought to you by Rudi’s The Doggy Bakery which includes pupcakes, cookies, dognuts and more. All items on this menu include dog-friendly ingredients, and an ingredients list will be available for you to look at. Please note all items are chargeable and range in price from £1 – £2.50.

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Please be aware we can only accept cash for dog purchases so make sure you bring cash with you if you would like to buy any dog treats. Alternatively, there is a cash point located directly outside The Happenstance.

As The Happenstance will be serving their human menu too please be careful when eating foods such as chocolate around the dogs – we cannot take responsibility if they accidentally ingests food that they cannot eat.

Free Gift & Cupcakes

Upon leaving the event, please collect your free The Secret Life of Pets 2 cupcake, sticker and free surprise gift for your dog. This is a special thank you for attending our event from Universal Pictures – enjoy!

Photography

Smile! We will have both a professional photographer and videographer taking plenty of photos and videos on the day. We may not be able to capture every dog or guest so if you would like your photo taken please ask Anushka who will happily snap you.

The video and photos from the event will be published on Facebook a few days after the event so please do look out for it!

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Filming

During some time slots there will be journalists taking video footage and photos for their news sites so please be aware and let them know if you prefer not to be filmed.

Social Sharing

We would love for you to share photos of your experience at our event. Please upload your photos and videos and tag us in so we can see and share them.

Our social channels are as follows:

Pug Cafe facebook.com/PugCafeUK / instagram.com/popuppugcafe

Pom Cafe facebook.com/PomCafeUK / instagram.com/pom_cafe

Frenchie Cafe facebook.com/FrenchieCafeUK / instagram.com/thefrenchiecafe

Dachshund Cafe facebook.com/DachshundCafeUK / instagram.com/thedachshundcafe

Universal Pictures UK facebook.com/universalpicturesuk / instagram.com/universalpictureduk

The Secret Life of Pets 2 http://www.facebook.com/TheSecretLifeOfPets/ instagram.com/secretlifeofpets

The Happenstance facebook.com/thehappenstancebar / instagram.com/thehappenstancebar

Paternoster Square instagram.com/paternostersquare

Car Parking

Our recommendation for parking that is easy and close to the event is:

Baynard House Multi-Storey 133 Queen Victoria City of London London EC4V 4BQ £3.50 for all day parking on Sunday with 233 spaces and an 8 minute walk to the venue.

Please check Parkopedia.com for several other parking options (including free parking) – just type in the venue address 10 Paternoster Sq., London EC4M 7DX and a list of nearby car parks will come up.

For cheaper car parking alternatives that can be pre-booked, please visit https://www.justpark.com/

Trains

The nearest tube station is St Paul’s Tube Station which is a 2 minute walk.

First Aid

Pug Cafe team members are trained in dog first aid so if you have any concerns please see James at the venue. If for any reason your pug requires urgent veterinary help, we will help you call to arrange an emergency appointment at the nearest vet.

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