Privacy Policy

The law on how we collect, store and protect your data is changing from 25th May 2018, and we wanted to let you know as a Pug Cafe fan, email subscriber or guest, what that means for you.

In line with recent General Data Protection Regulation we have created a new Privacy Policy to make it easier for you to understand what information we collect and why we collect it.

Nothing is changing about the way we collect your data or how your information is processed and stored. Rather, we’ve improved the way we describe our practices to you so we are absolutely transparent with you.

Booking Privacy Policy

Pug Cafe takes bookings for events via email. We do this because our events are extremely unique and in order for us to organise safe pop up events we must know certain bits of information about our guests in order to organise humans and dogs together safely.

When you book for Pug Cafe we ask you to email us your booking details. The email provider we use is Gmail, and we will create new email addresses for each event for example – brightonpugowner@gmail.com.

We have created an easy to digest FAQ to explain why we collect the booking data and how it is handled so you know exactly the process.

Who is collecting my information?

The Pug Cafe team – Anushka & James – will receive your booking email and read the email. Nobody else will see your information, and the email account is password protected.

What personal data is collected?

We ask for a several bits of personal details which we require in order to process your booking request. This includes your:

1. Full Name
2. Email Address
3. Contact Number
4. Dog’s Name
5. Dog’s Photos

What purpose do we use the data for?

We use the information you have supplied to process your booking at the event. The reasons are clearly outlined below:

1. Full Name – We need your name in order to identify your booking
2. Email address – We need your email address in order to communicate with you 
3. Contact Number – If we cannot get hold of you via email we may need to call you
4. Dog’s Name – We need your dog’s name to process the booking, identify your dog and to prepare their personalised puguccino or pupuccino cup
5. Dog’s Photos – We need a photo of your dog as proof you are a dog owner & we also use your dog’s photo in their confirmation PDF which is needed to attend events

Who will it be shared with?

We will NEVER share your personal data with anybody. Pug Cafe use your name and your dog’s name to create our attendee list on the day of events, this information is only used by the team.

How do we protect your personal data?

The personal details you supply us in your email will be kept in our Gmail inbox. The Gmail account is password protected and only Pug Cafe team will have access to this account.

The day before an event your Name and your Dog’s name will be transferred to paper so we can create our attendee list for the event itself.

How long do we keep your personal data for?

We will keep your email including your personal details until the event and we will then delete all emails and information 7 days after the event.

If for any reason you tell us you do not want to go ahead with your booking we will delete your email and information immediately. You can request we delete your information at any time.

The paper copy of your name and dog’s name (the attendee list) will be safely destroyed after the event is over.

Who can you contact regarding our Privacy Policy?

You can contact Anushka at Pug Cafe on popuppugcafe@gmail.com

What are your rights?

You have several rights which include but are not limited to:

  • You have the right to be informed on how we collect, store and manage your data.
  • You have the right amend or update your personal information that we hold.
  • You have the right to be ‘forgotten’ & to request we delete your data at any time.

Further information and advice about your rights can be obtained from the data protection Regulator in your Country.

Newsletter Privacy Policy

If you have signed up to our mailing list from PugCafe.com and receive our occasional emails this means we are storing your Name and Email address through our Email Provider MailChimp. Your details are kept safely on MailChimp’s website and our account is password protected.

As a mailing list subscriber, you will receive emails on new events and details of when booking for events opens. Sometimes we may even send you fun news on Pug Cafe.

We will NEVER pass on your personal information to third parties.

Existing subscribers can opt out of receiving our emails at any time by clicking the unsubscribe button found on all our emails. You can also contact us directly to request to remove yourself.

In line with new regulations we have amended our email sign up box to include a brief description of our Privacy Policy, and new subscribers must confirm they understand and would like to opt in to receiving our emails.